Effective Date: July 20, 2026
Last Updated: July 20, 2026
At Vertex ("we," "our," or "us"), we are committed to protecting the privacy and security of your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our web application, or access any of our financial services.
Please read this policy carefully. By accessing or using Vertex, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to provide better, more secure services to all our users. The types of information we collect include:
Personal Identification Information: Full name, email address, phone number, job title, and company name.
Account & Financial Information: Business details, tax identification numbers (EIN/SSN), linked bank account details, transaction history, corporate card usage, and accounting data.
Identity Verification Data (KYC): Government-issued IDs, proof of address, and selfie photos required for compliance and fraud prevention.
Technical & Usage Data: IP address, browser type, device specifications, operating system, pages visited, and interaction logs within our platform.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To Provide & Manage Services: Set up your account, process transactions, issue corporate cards, and execute automated accounting workflows.
Compliance & Legal Obligations: Satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), and regulatory reporting requirements.
Fraud Prevention & Security: Monitor transactions for suspicious activity, prevent fraud, and maintain platform security.
Product Improvement & Analytics: Optimize platform performance, fix bugs, and design new features.
Customer Support & Communications: Respond to inquiries, send security alerts, system updates, and administrative notices.
3. How We Share Your Information
We do not sell your personal data. We only share your information with trusted third parties under the following circumstances:
Banking Partners & Payment Networks: Financial institutions, card networks (e.g., Visa/Mastercard), and payment processors that facilitate your financial transactions.
Service Providers: Third-party vendors who assist with identity verification, cloud hosting, data analytics, and customer support.
Legal & Regulatory Authorities: When required by law, subpoena, or government regulation, or to protect the rights, safety, and property of Vertex and its users.
4. Data Security & Retention
Security is central to our infrastructure:
Data Protection: We utilize enterprise-grade encryption (AES-256 for data at rest, TLS 1.3 for data in transit) and multi-factor authentication (MFA) to safeguard your data.
Data Retention: We retain your personal and financial information for as long as your account is active or as necessary to fulfill regulatory compliance, legal, and audit obligations.
5. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access & Portability: Request a copy of the personal data we hold about you.
Correction: Request that we update or correct inaccurate or incomplete information.
Deletion: Request the erasure of your personal data, subject to legal and regulatory retention requirements.
Opt-Out: Unsubscribe from promotional communications at any time via the "unsubscribe" link in our emails.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, remember session states, and analyze traffic. You can manage your cookie preferences through your browser settings.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team:
Email: privacy@vertex.bank (or contact@vertex.ai)
Address: Vertex Financial Technologies Inc., [Your Business Address Here]
Phone: +1 (888) 888-8888
